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Document Type |
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Thesis |
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Document Title |
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Fuzzy AHP- Based TOPSIS Model and DEA Approach for Performance Evaluation: A Case from Airline Sector تقييم الاداء بإستخدام نموذجي TOPSIS المبني على أسلوب التحليل الهرمي الضبابي والتحليل التغليفي للبيانات: دراسة من قطاع الطيران |
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Subject |
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Faculty of Engineering |
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Document Language |
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Arabic |
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Abstract |
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The aviation industry is still under a rapid expansion worldwide. Over the past 40 years, the global air travel volume has increased tenfold, recording a rate of growth three times higher than the world’s economy. The improvement of an airline's financial and operational performance involves a complex decision-making process that requires a systematic approaches. MCDM techniques such as the Analytic hierarchy process (AHP), Analytic network process (ANP), Best worst method (BWM), weighted sum model (WSM), Technique for order of preference by similarity to ideal solution (TOPSIS), data envelopment analysis (DEA) can be seen as the most suitable approaches for such an issue. A hybrid MCDM model is proposed in this research study in order to measure the performance of sales tickets offices. Three MCDM techniques are integrated and employed: Fuzzy AHP, TOPSIS, and DEA. First, the fuzzy AHP is employed in order to identify the relative importance for a set of criteria corresponding to the sales office performance. Secondly, TOPSIS method is then employed in order to rank the sales offices. Finally, DEA technique is applied in order to determine the efficiency level for each office. The results indicated that conducting the DEA model subsequently after the application of Fuzzy AHP-based TOPSIS model resulted in significant changes on the initial results. Thus, it is always recommended to conduct DEA lastly in such as a situation. |
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Supervisor |
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Dr. Hisham Alidrisi |
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Thesis Type |
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Master Thesis |
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Publishing Year |
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1440 AH
2018 AD |
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Added Date |
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Monday, December 10, 2018 |
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Researchers
| اسامه علي ضاوي | Dhawi, Osama Ali | Researcher | Master | |
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